Refund Policy

Website: docpipelineai.com Effective date: November 2, 2026 · Contact: [email protected]

Payments are processed by Paddle.com, our Merchant of Record. Charges appear on your statement as "Paddle". Paddle's own buyer protections also apply.

1. Subscriptions — 14-day money-back guarantee

First-time subscribers may request a full refund within 14 days of the initial charge, no questions asked.
Renewal charges: request within 14 days of the renewal date; we refund pro-rata for the unused period.
Refunds deduct the value of credits already consumed (at the pay-as-you-go rate shown at checkout) — e.g., if you used 40 of 100 monthly credits before requesting a refund, 40 credits' worth is deducted.

2. Credit packs

Unused credits: refundable within 14 days of purchase.
Partially used credits: refundable pro-rata within 14 days (consumed credits deducted).
Credits expire 12 months after purchase; expired credits are non-refundable.

3. Service failure

If a paid conversion fails due to a fault on our side (processing error, no output), the credit is automatically returned to your balance. Repeated failures entitle you to a pro-rata refund of affected credits regardless of the 14-day window.

4. How to request a refund

Email [email protected] from your account address with your Paddle order reference (found in your receipt email).
We acknowledge within 72 hours and process approved refunds within 5 business days.
The refund is issued by Paddle to the original payment method; bank processing may take an additional 3–10 days.

5. Statutory rights (EU/UK consumers)

Nothing in this policy limits mandatory consumer rights under the law of your country of residence, including the EU right of withdrawal for digital services (Directive 2011/83/EU as transposed) — note that for digital content supplied immediately, withdrawal may lapse once performance begins with your prior express consent, which we request at checkout.

6. Cancellation

You may cancel a subscription at any time from the billing portal (link in every receipt email) or by emailing us. Cancellation stops future renewals immediately; your paid period continues until the end of the current cycle.